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You may find the answers from the frequently asked questions below. For special questions, please free to email us order@jellycakehouse.com or call us at 03-91017479 during business hour.

About Our Jelly Cake

How much and how many people can your jelly cake serve?
Please refer to the serving guide below for your rough estimation. It shows the approximation of price, weight and serving. The actual serving may vary depending on how the cake is cut.


What are the main ingredients of your jelly cake?
For healthy and freshness reasons, our jelly cake is largely made of high quality imported green seaweed which has high composition of fibre and low cholesterol, and fresh coconut milk with pure pandan leaves, without any artificial flavoring

Is the jelly cake safe for consumption, especially for kids, as it seems very colorful?
Yes, food safety is our top priority. Our jelly cakes are using food color made from vegetables and plant extracts which are certified, regulated and approved by FDA (Food & Drugs Administration) of U.S.A for safe food consumption.

How many days can the jelly cake last?
As our jelly cakes are preservative-free and highly perishable, we always recommend our customer to consume on the same day for best quality. However, with appropriate refrigeration, our jelly cakes can last up to 3 days including the collection day. Our jelly cake comes with an expiry date tag as reminder

How should i keep the jelly cake?
The jelly cake should be kept in refrigeration below 10oC at all times. If situation does not permit, it can last for approximately 4 to 6 hours under air-conditioned environment. Remember, never ever put the jelly cake under sunlight or heating compartment such as car boot.

Can I carry the jelly cake for my long distance travel?
Yes you can, as long as the jelly cake is well kept under air-conditioned temparature and avoid direct hot sun. We have customers travelling to country as far as Hong Kong, Philippines, Indonesia, Thailand, Vietnam & Singapore

Is your jelly cake consumable by vegetarian or someone allergic to eggs?
Yes, our jelly cakes are completely egg-free and animal-product free! The ingredients and flavors are all extracted from natural plants & vegetables. In fact, our jelly cakes are of vegetarian's favourite!

Is your jelly cake HALAL?
Yes certainly, all our jelly cake ingredients are certified by International Halal Food Council under Islamic Law Regulation.

About Ordering, Collection & Payment

Do you provide delivery service?
No. In fact, you can choose to pickup the cake from the collection outlet nearest to your area - Cheras Damai Perdana, Taman Midah, Subang Jaya, Petaling Jaya SS2, Bandar Utama, Klang Bukit Tinggi. Please refer to "Contact Us" menu for full details of address/map and business hours.

How can i collect my cake at Cheras since your HQ is closed after 7pm Monday to Saturday, and closed after 12pm on Sunday?
When ordering, you may choose to collect at Tesco Cheras at Taman Midah which opens from 9:30am-10pm daily.

Can i customize the cake design?
Yes, minor customization such as change of color, topping or age number is allowed. Please clearly state the changes required in the remark column of the ordering form. However, we will try our best to accommodate your minor customization with no additional charges.

I don't have access to Internet, can i make order at any outlet?
Yes, you can, but ONLY with selected outlets only - Cheras HQ, PJ SS2 and Tesco Taman Midah and ONLY for standard designs without customization.

How many days do i need to order in advance?
Minimum 2 days in advance for non-peak season. 6 days in advance for peak seasons such as Hari Raya, Chinese New Year, Christmas, Lantern Festival, Teachers Day, Children's Day, Mother's Day, Father's Day, Valentine's Day. The system will automatically block if the orders exceed our capacity.

Can i still place order today and collect on the next day?
It is subject to the material and capacity availability and best effort basis to accommodate any late orders. The cut-off time for online ordering is 8pm and collection next day will be after 5pm the earliest.

Can i still make changes to my orders after submission?
Yes with condition that not less than 2 days before collection date. Changes should be sent to order@jellycakehouse.com or via SMS by quoating your order reference number.

How to know whether my order is confirmed?
Upon order submission online, you will be automatically given an order reference number for your tracking and collection purpose. Your order will be confirmed within 24 hours after submission. You should also receive a SMS from us asking for final confirmation 2 days before collection. Your order will only be processed in production upon your SMS confirmation reply. If you do not obtain the order reference number, or you do not receive SMS from us 2 days before collection, it means the system has not received your order.

Can i buy ready-made Jelly Cake from your outlets?
Yes, but only limited cakes are made fresh daily based on first-come-first-serve basis at Cheras HQ, PJ SS2 & Tesco Taman Midah outlet. We usually DO NOT keep jelly cake overnight for freshness reason.

How do i collect my cake?
Based on your collection day and time, please proceed to your selected collection outlet and present the order reference number to the waiter/waitress at the counter to claim your cake.

How do i make payment? Do you accept credit card?
For your convenience, the payment should be made only upon cake collection at the cashier of your selected outlet. At this moment, only cash payment is accepted.

Why i can't enter or select the Order Date when using iPad ?
Due to some default Apple Operating System setting in certain iPad models, please make sure the "Javascript" and "Block Pop-ups" options are set to off. You can find this setting under iPad main screen -> Setting -> Safari -> JavaScript or Block Pop-ups options.
 
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